Refund Policy

Before placing an order through Tectonic9, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition or determined to be defective. If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly Service Representatives standing by who are happy to help you with any questions.

Our return policy is listed below; please read thoroughly, and contact us if you have any questions.

DOMESTIC RETURN POLICY

Return policy only applies to item purchased directly on Tectonic9.com.

	Within 14 days
	Resolution	Required	Additional Cost
Change your mind	Contact us for Refund if Unopened	RMA Authorization Number	Return Shipping Fee
Defective Main Unit	Contact us for Return & Exchange & Refund	RMA Authorization Number	Return Shipping Fee
Defective Parts	Contact us for Return & Exchange & Refund	Picture Evidence & RMA Number	Return Shipping Fee
Damaged Main Unit - Shipping	Contact us for Return & Exchange	Picture Evidence & RMA Number	Return Shipping Fee
Damaged Parts - Shipping	Contact us for Return & Exchange	Picture Evidence & RMA Number	N/A
Damaged Main Unit - User	Purchase New Replacement Unit
Damaged Parts - User	Purchase New Replacement Parts
	After 14 Days
	Resolution	Required	Additional Cost
Change your mind	N/A
Defective Main Unit	Contact us for warranty	RMA Authorization Number	Return Shipping Fee
Defective Parts	Contact us for warranty	RMA Authorization Number	Return Shipping Fee
Damaged Main Unit - Shipping	Purchase New Replacement Unit
Damaged Parts - Shipping	Purchase New Replacement Parts
Damaged Main Unit - User	Purchase New Replacement Unit
Damaged Parts - User	Purchase New Replacement Parts

• Return must include a Return Authorization (RA) number which can be acquired by calling us at 888.508.1839or goto support page at https://Tectonic9.ladesk.com/
• Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
• Item(s) must be returned in full or will otherwise incur additional processing fees of up to 50%. This includes parts and/or accessories.

Tectonic9 reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us by phone at 888.508.1839or via e-mail at support@Tectonic9.com

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.

ORDER WITH AUTHORIZED RESELLER

Tectonic9 Resellers have the right to its own individual return policy. If you purchased Tectonic9 product from a reseller. Please first communicate with the reseller in the event your merchandise is still within resellers’ return policy limit. If it has fallen outside of such resellers’ return policy limit, please refer to Tectonic9 Warranty section for more detail on how we can help you.

ORDERS RETURNED AFTER 14 DAYS

Products are not eligible for return or exchange after fourteen (14) days, please refer to Tectonic9 Warranty section for more detail on how we can help you.

FOREIGN COUNTRY RETURN POLICY

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

NOTICE

Tectonic9 reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Tectonic9 and its affiliates reserve the right to refuse a return for any reason.

Visit Our Tectonic9 Support Page for FAQs Tutorials or to Contact US about a specific question.